Orders placed Monday to Friday by cutoff time are processed that day, except for federal holidays. All orders are shipped from Bali via EMS by POS & DHL, and processed the following business day.

Estimated Time of Arrival(ETA) may vary but parcels should arrive within 1 – 14 days.

Customers will be notified via email for any progress in their order status, including shipping tracking number once order has been shipped.

Pre-order deliveries may vary and dult signature is required on all shipments.

PICK UP IN-STORE / GRAB/GOJEK DELIVERY METHOD

Only available for local area (Bali). Customers will receive an email or whatsapp confirmation when order is ready for pickup, or please send us a whatsapp message to +6282146770778 before come to visit our shop so we can prepare the order first.

GRAB/GOJEK DELIVERY METHOD

After the order has been successfully placed, customers can order GRAB/GOJEK delivery to our store address.

IN-STORE PICKUP LOCATION – BOZELO STORE

Jl. Beraban No.88ff, Kerobokan Kelod, Kec. Kuta Utara, Kab. Badung, Bali 80361
Mo–sun 12pm-8pm

LOCAL AREA (INDONESIA) SHIPPING RATE

JNT / JNE RATES

INTERNATIONAL SHIPPING RATE

SOUTHEAST ASIA: FLAT RATE FOR $20
OTHER ASIA / AUSTRALIA / USA / NEW ZEALAND: FLAT RATE FOR $25
EUROPE: FLAT RATE FOR $35
OTHER ZONE: FLAT RATE FOR $50

TAX/DUTIES/VAT FOR INTERNATIONAL SHIPPING

Customers with international shipments, especially for the EU area, some countries may have policies that make you need to pay import duties, VAT excise or other import taxes when the parcels arrives at your address.

You will not always be required to pay duties or import tax, but it is important that you make yourself aware of the duties and thresholds that may apply in your country in case you are charged to avoid any surprises.

The final cost in our invoice only covers item price and shipping, and does not include any Tax/Duty in your country, please check with local authorities about these possible fees. BOZELO will not be responsible for these additional fees and duties.

Any complaints regarding this matter will be considered invalid, and we will not respond as it was purely your obligation to comply with your country’s policy.

If for this reason you decide not to pay import taxes or duties and choose to reject the parcel, you will not be refunded for your order.

RETURNS AND REFUNDS.

You have a legal obligation to take reasonable care of the products while they are in your possession, and you must return them in the same condition in which you receive them (except to the extent reasonably necessary to examine them).

Return terms*

1. Please contact our support along with an unboxing video of the item and please explain the problem with as much detail as possible.

2. The product must be returned in original packaging including all tags.

3. The issue must be addressed within 7 days upon receiving.

STOCK AVAILABILITY AND PRE-ORDER:

Our products are selling fast, and stock availability is limited. There is a possibility that items may be temporarily out of stock. In such cases, we offer a convenient pre-order option with an estimated processing time of 4-5 days (excluding weekends). Rest assured, your order will be shipped in a single delivery as soon as all products become available.

If you need information regarding stock accurately please contact our support.

Agreements:  (1)BOZELO will not be held responsible for a delay in shipment caused by weather conditions, international customs issues or any other circumstances beyond our control. (2)Failure to comply with returns/refunds request will result in rejection of the credit/return.